Terms of Sales

PUFF Suisse SA - Authorized for retail tobacco sales by the municipality of Lausanne under no. LAU/2024/0035.

Revers N: 8096

Welcome to https://puffsuisse.ch, the online sales site of PUFF Suisse SA, dedicated to offering a selection of quality electronic cigarettes and related accessories. By using our website, you agree to the terms and conditions set out below. We invite you to read them carefully.

1. Acceptance of Terms

By accessing our site and making a purchase, you confirm that you have read, understood, and accepted our general terms and conditions of sale (GTC), our privacy policy, and all other associated policies.

2. Terms of Use

2.1 Eligibility and Age Verification: In accordance with current legislation, you must be at least 18 years old to purchase products on our site. To ensure this, a one-time mandatory age verification is required during your first order. This process involves submitting a live photo or a scan of your official ID (identity card, passport). Verification is performed by AI technology; in case of uncertainty, a manual check is conducted. Your order will only be validated and shipped after confirmation of your majority. Once your account is verified, this step will no longer be necessary for future orders.

2.2 Legal Use: You agree to use our products only legally, without violating the laws of your jurisdiction.

3. Products and Services

3.1 Availability: Our product and service offers are valid as long as they are visible on the site, subject to available stock.

3.2 Product Presentation: We strive to make product visual representations as accurate as possible. However, color perception may vary from screen to screen.

4. Prices and Payment

Our product prices are indicated in CHF, all taxes included. PUFF Suisse SA reserves the right to change its prices at any time, but products will be billed based on the rates in effect at the time of your order confirmation.

5. Security and Privacy

5.1 Transaction Security: Your security is our priority. Transactions are encrypted and secure.

5.2 Data Protection: Your personal data is treated with the utmost confidentiality, in accordance with our privacy policy and Swiss data protection legislation.

6. Delivery

Products are delivered in Switzerland to the delivery address you provided during the ordering process. Please note that shipment of the first order is conditional on successful age verification. Delivery times are given for information purposes only.

7. Right of Withdrawal and Returns

You have the right to withdraw your order without giving any reason within 14 days. Please consult our return policy for details on the return and refund procedure.

8. Liability

PUFF Suisse SA is committed to providing quality products and ensuring the best customer satisfaction. However, our liability cannot be engaged in case of non-compliance with the laws of a country where the products are delivered.

9. Changes to the GTC

We reserve the right to modify our GTC at any time. The current version available on our site is the only applicable one.

10. Contact

For any questions or complaints regarding an order, our products, or our services, please contact us via the contact form.

By using our site, you accept these general terms and conditions of sale which take effect immediately.